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At Reading Guaranteed, we strive to provide high-quality services and ensure customer satisfaction. If you have a dispute or concern regarding our services, this policy outlines the steps to resolve it, including our refund policy.
1. Purpose
1. Purpose
This Dispute and Refund Policy aims to provide a clear process for addressing any issues or disagreements related to our services and our 26-Week Promise.
2. The 26-Week Promise
2. The 26-Week Promise
If you do not see significant improvement in your child’s reading ability by the end of the 26 weeks, you may request a full refund—no questions asked. Your satisfaction and your child's progress are our top priorities.
3. How to Submit a Dispute or Refund Request
3. How to Submit a Dispute or Refund Request
If you have a dispute or wish to request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at Dispute@ReadGuaranteed.com. Please provide details about your concern, including your name, contact information, and a description of the issue.
Response Time: We aim to respond to all disputes and refund requests within 3 business days.
4. Resolution Process
4. Resolution Process
Once we receive your dispute or refund request, we will:
Review the details of your concern.
Investigate the issue thoroughly.
Provide a response outlining our findings and any proposed resolution.
5. Refund Process
5. Refund Process
If your refund request is approved under the 26-Week Promise, we will process your refund within 14 business days using the original payment method.
6. Escalation
6. Escalation
If you are not satisfied with our initial response, you may request to escalate the issue. Please provide additional details regarding why you are unsatisfied, and we will review your case again.
7. Final Decision
7. Final Decision
After the escalation process, we will make a final decision regarding the dispute or refund request and communicate it to you. This decision will be binding.
8. Changes to This Policy
8. Changes to This Policy
We may update this Dispute and Refund Policy from time to time. Any changes will be posted on our website with an updated effective date.
9. Contact Us
9. Contact Us
For any questions regarding this Dispute and Refund Policy, please contact us at:
Email: Contact@ReadingGuranteed.com
Thank you for choosing Reading Guaranteed! We appreciate your feedback and are committed to resolving any disputes promptly.
Effective Date: 04/11/2025
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